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COPIER TROUBLE SHOOTING GUIDE

This list can be applied to most makes of digital copier

Image fault

Possible Causes

Possible Remedies

1. Dirty platen slip reading glass

2. Dirty main charge wire

3. Worn or damaged drum

4. Dirty scan mirror

1. Clean slip glass with a clean cloth use IPA or glass cleaner. (Slip glass is the narrow strip beside the main glass).
2. Refer to user manual for main charge cleaning procedure.
3. Replace drum unit.
4. Contact your local dealer.

1. Dirt on platen glass.

2. Damaged or flawed drum.

3. leaking main charger housing.

4. leaking separation electrode.

5. Dirt on main charge assembly.

1. Clean main platen glass use a clean cloth with IPA or glass cleaner.

2. Replace drum unit
3. Contact your local dealer.

4. Contact your local dealer
5. Refer to user manual for main charge cleaning procedure.

1. Dirty main charger wire.

2. Defective exposure lamp.

3. Dirty main platen glass

1. Refer to user manual for main charge cleaning procedure
2. Contact your local dealer
3. Clean main platen glass use a clean cloth with IPA or glass cleaner

1. No transfer charging.
2. No L.S.U laser output.
3. No developing bias is output.

1. Check & clean transfer roller
2. Contact your local dealer.
3. Check drum unit is correctly fitted

1. No main charging.

2. Scanning lamp fails to light.

1. Check & clean main charger. Refer to user manual
2. Contact your local dealer.

Image too light

1. Insufficient toner.
2. The transfer voltage is not output properly.
3. Dirty main charger wire.
4. Dirty main charger grid.

1. Check toner. See user manual.
2. Check and clean transfer roller. See user manual.
3+ 4. Check & clean main charger. Refer to user manual.

1. Dirty main charger wire.

2. Foreign matter in the developing unit.

3. Dirty shading plate.

1. Refer to user manual for main charge cleaning procedure.
2. Contact your local dealer.

1. Dirty or flawed drum.
2. Dirty contact glass.
3. Deformed or worn cleaning blade.
4. Dirty drum separation claws.
5. Dirty heat roller separation claws.

1. Check / replace drum unit.
2. Check & clean original platen glass.
3. Check / replace drum unit.
4. Check drum.
5. Check / replace drum unit.

1. The developing bias voltage is not working properly.
2. Dirty main charger wire.

1. Contact your local dealer.
2. Refer to user manual for main charge cleaning procedure.

Creases on paper

1. Paper curled.
2. Paper damp.

3. Defective pressure springs.
4. Defective separation.
5. Dirty separation electrode.

1. Check the paper storage conditions.
2. Check the paper storage conditions.
3. Contact your local dealer.
4. Check the drum separation claws and heat roller separation claws.
5. Clean transfer roller area.

Toner not fixed to paper

1. Wrong paper.
2. Defective pressure springs.
3. Flawed press roller.

4. Defective fixing heater.

1. Check if the paper meets specifications, see user manual.
2. Contact your local dealer.
3. Contact your local dealer.
4. Contact your local dealer.

Patchy missing print

1. Paper damp.

2. Paper creased.

3. Dirty or flawed drum.
4. Dirty transfer roller.

1. Check the paper & storage conditions.
2. Replace the paper.
3. Clean the drum or, if it is flawed, replace the drum unit.
4. Clean the transfer roller, see user manual.

Offset ghost image

1. Defective cleaning blade.

2. Defective fixing section.

1. Replace the drum unit.
2. Check fuser, contact your local dealer.

DAMP PAPER, THE BIG PROBLEM

Damp paper is in fact one of the most common problems that a photocopier (or any device that moves paper) encounters, and can cause a multitude of problems from paper jams to image faults.

If you are experiencing paper jams or image quality problems then your paper is the first thing to check. Paper is manufactured in a controlled environment and is packaged in a moisture resistant packaging, when you open your packet (or ream as it's known) it will absorb any moisture in the air (humidity) like a sponge. The same thing applies to any other types of paper e.g. pre printed material like letterhead paper, envelopes, labels and slips ECT.

Damp paper can be identified by some of the following visible signs.

1. Copy is curled (it does not lie flat).

2. Paper is creased as it exits the machine.

3. Poor copy image.

4. Constant paper jams.

5. Paper feels limp and soft; it may also appear wavy if laid on a flat surface.

You may think that your paper is not damp, but you will be surprised how little the moisture content has to alter for it to become a problem. To check if you paper is at fault follow these simple steps.

1. Open a fresh packet of reasonable quality (cheap paper can often be as bad, even straight from the packet, as the packaging is poor and the paper is usually made of inferior materials) paper.

2. Remove the old paper and replace with the fresh.

3. Make some copies using a blank piece of paper as your original.

4. If you machine passes the paper through without a problem then make some more copies using a printed document.

5. Now return to your original job and continue copying.

NOTE: duplex jobs (double sided) are even more susceptible to damp paper as the paper is passed through the copier twice.

Paper Storage Tips:

1. You should re-evaluate where you store your paper, as this will also have a big effect on your copiers performance. If it is stored in a damp cupboard, back room or near an external entrance then your paper maybe spoiled before it even gets to your copier. Store your paper in a dry, warm and controlled environment.

2. If you are a low volume user (paper stays in you machine for more than a day) then only put a small amount of paper in you copier, enough for the day.

3. Try to reseal the papers outer packaging as this is a moisture barrier and will help keep your paper dry.

4. If you can't reseal the packet then put the remaining paper in a plastic airtight re-sealable bag.

You may find this difficult to achieve, but if you can you will save yourself a lot of work and frustration.

For paper jams and print quality problems first check for damp paper.

Image explanation

1.The arrow indicates the direction in which the paper is travelling as it exits the copier.

2. The arrow also represents the printed image.

3. The fault is any addition to the image other than the solid arrow. In this case the thin black line on the right travelling in the same direction as the paper.

Please note:

This is only intended as a basic and general guide to help with some common copier problems. If your problem persists after trying these tips, or if you are in any doubt please contact your local dealer or us.

IMPORTANT

1. When dealing with the drum unit be careful not to touch the drums surface with your fingers, and only expose to light for a short period of time (2 mins at a time). If you remove the drum place it in a dry safe place and cover to prevent any light exposure. Prolonged exposure to light will result in permanent damage.

2. The fuser section of your machine is extremely hot and should be handled with care. You should turn the machine off and wait for at least 20mins for it to cool down before attempting to touch it.

3. DO NOT use any cleaners or solvents on any internal components. Use only a dry lint free cloth to clean and do not use excessive pressure on the drum surface. DO NOT use any tools or objects to assist in any cleaning. IF IN ANY DOUBT CONTACT YOUR LOCAL DEALER.

4. Discount Copiers accepts no responsibility or liability for any damage caused to any person or machine as a result of using this information, it is only intended for information purposes and if acted upon is done so at your own discretion and judgement.

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